Effective Date: 10 February 2024

Welcome to Die Perdeby. We are committed to customer satisfaction and understand that sometimes things might not work out as planned. This policy outlines our refunds and returns process, keeping in mind our unique quote request and invoicing system.

1. Requesting a Quote

At Die Perdeby, we operate on a request-a-quote basis. This allows us to tailor our offerings to your specific needs. Once a quote is requested, we will provide you with detailed information about the product or service, including price, delivery times, and any other relevant details.

2. Invoicing and Payment

After you accept a quote, we will issue an invoice for the agreed amount. Payment terms will be specified in the invoice. Our payment process is designed to be straightforward and secure, ensuring your peace of mind.

3. Returns

Given the customized nature of our transactions, returns may only be considered under the following conditions:

• Defective or Damaged Products: If the product you received is defective or was damaged during shipping, please contact us within 7 days of receipt. We will arrange for a return, replacement, or repair as deemed appropriate.
• Service Dissatisfaction: If you are dissatisfied with the service provided, we encourage you to contact us to discuss the issue. We will review each case individually to determine the best course of action, aiming for your satisfaction.

 

4. Refunds

Refunds are considered on a case-by-case basis under the following circumstances:

• Cancellation Before Fulfillment: If you need to cancel your order before it has been fulfilled, please contact us as soon as possible. Depending on the stage of order processing or service provision, we may offer a full or partial refund.
• Defective Products or Unsatisfactory Service: In cases where products are defective or the service provided is not as described, we will work with you to find a satisfactory resolution, which may include a refund.

 

5. Process for Returns and Refunds

To initiate a return or request a refund, please follow these steps:

1. Contact us at zelda@greenwireless.co.za with your invoice number and a detailed explanation of the reason for the return or refund request.
2. Wait for our team to review your request and provide instructions on the next steps.
3. Depending on the situation, we may require the return of the product in its original condition. We will provide details on how to proceed with the return.

6. Exceptions

Please note that certain items or services may be exempt from returns or refunds due to their nature. These exceptions will be clearly communicated during the quoting process.

7. Contact Us

If you have any questions or concerns about our Refunds and Returns Policy, please contact us at zelda@greenwireless.co.za.